When in conflict remember ABC-X.
Actual event
Behavioral response
Cognitions
________________
Total eXperience
A- What actually happend? What was the event or incident that spurred a conflict?
B- What did people physically do in reaction to the "event" to show how they felt about what happend?
C- What are people thinking/ feeling in regaurds to what happend? This is difficult to identify sometimes because cognitions occur within one's head but sometimes we can attempt to identify their feelings based on what they say.
AB and C all lead up to the total eXperience of the stressful situation. In order to understand the situation a little more clearly and to find out why people may be stressing out or developing conflict we need to understand WHAT happend, HOW people reacted, and HOW they are internalizing what happend. Being able to understand WHY people feel the way they do is helpful for being able to recognize and resolve the problem.
Actual event
Behavioral response
Cognitions
________________
Total eXperience
A- What actually happend? What was the event or incident that spurred a conflict?
B- What did people physically do in reaction to the "event" to show how they felt about what happend?
C- What are people thinking/ feeling in regaurds to what happend? This is difficult to identify sometimes because cognitions occur within one's head but sometimes we can attempt to identify their feelings based on what they say.
AB and C all lead up to the total eXperience of the stressful situation. In order to understand the situation a little more clearly and to find out why people may be stressing out or developing conflict we need to understand WHAT happend, HOW people reacted, and HOW they are internalizing what happend. Being able to understand WHY people feel the way they do is helpful for being able to recognize and resolve the problem.
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